Privacy Policy

1. Introduction

lebu.app ("we", "our", or "us") operates a distribution management platform for wholesale businesses in Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service at lebu.app.

By using lebu.app, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the service.

2. Information We Collect

2.1 Account & Business Information

• Business name, owner name, email address, and phone number provided during registration or early access requests
• City and business type for account setup purposes
• Billing information including selected plan and payment records

2.2 Business Operational Data

• Product catalogues, inventory levels, purchase records, and stock adjustments
• DSR (Delivery Sales Representative) profiles, delivery routes, and dispatch records
• Retailer information including names, addresses, contact numbers, and outstanding balances
• Financial records including daily cash settlements, commissions, and ledger entries

2.3 Usage Data

• Log data including IP addresses, browser type, pages visited, and timestamps
• Actions performed within the application for security and audit purposes

3. How We Use Your Information

• Service delivery: To provide, operate, and maintain the lebu.app platform for your business
• Account management: To manage your subscription, billing, and account settings
• Support: To respond to your enquiries and provide customer support
• Communication: To send service-related notifications, subscription reminders, and important updates
• Security: To detect, prevent, and address fraud, abuse, and technical issues
• Improvement: To analyse usage patterns and improve the platform (using aggregated, anonymised data)

4. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encrypted data transmission via HTTPS/TLS
• Hashed and salted password storage — we never store plaintext passwords
• Complete data isolation between tenants — no business can access another's data
• Regular security audits and access controls

While we take all reasonable steps to protect your data, no internet transmission is 100% secure. We encourage you to use strong, unique passwords for your account.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal or business data to third parties. We may share data only in these limited circumstances:

• Service providers: Trusted third-party vendors (hosting, email delivery) who assist in operating the platform, bound by confidentiality obligations
• Legal requirements: If required by Bangladeshi law, court order, or government authority
• Business transfer: In the event of a merger or acquisition, with prior notice to affected users

6. Your Rights

As a lebu.app user, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and associated data
• Export your business data in machine-readable format upon request

To exercise any of these rights, contact us at the email address below.

7. Data Retention

We retain your business data for as long as your account is active or as needed to provide services. If you cancel your subscription:

• Your data remains accessible for 30 days after cancellation
• After 30 days, all data is permanently deleted from our systems
• We recommend exporting your data before cancelling

8. Cookies

lebu.app uses essential cookies to maintain your login session and ensure the platform functions correctly. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may prevent the application from functioning properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice within the platform. Continued use of lebu.app after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, data requests, or concerns, contact us at: